IN-Touch Software
 

 

Robert Smith, PMP
(937) 527-8155


In-Touch Software  
IT Program Manager

Apr 1994 to Oct 2005

Performed as an IT program/project manager to ensure that projects are efficiently conceived, designed, documented, and carried out according to a project plan. This included developing the project plan, resource allocation plans and risk management plans, delegating and monitoring tasks, tracking actual to planned performance including variance from project schedule and budget, updating project plan documents, producing status reports, and consulting with management on significant variations or risks in order to minimize the impact to achieving the plan.  Developed the Q4 project management and base locator programs under a CRADA with the Air Force F16 System Program Office.  Served as program manager on the development and hosting of over 300 commercial websites, consisting of ASP, XML, HTML, JAVA, PERL, COM, ActiveX and .NET. Maintained hosting services for over 2,000 users on an IIS MS 2000 Advanced Server. Integrated Web Services with on-line SQL and MS access databases. Managed the full SDLC of the 8-year development of the In-Touch Call Center. 

  • The company reached the size of 30 employees
  • 4 Retail locations
  • Annual revenue of $3,600,000.
  • Expanded the company into the Internet market and became the first and largest independent ISP in rural southern Ohio, northern Kentucky and western West Virginia.

Performed as an IT Program/Project Manager to ensure that Projects are efficiently conceived, designed, documented, and carried out according to a project plan. This includes developing the project plan, resource allocation plans and risk management plans, delegating and monitoring tasks, tracking actual to planned performance including variance from project schedule and budget, updating project plan documents, producing status reports, and consulting with management on significant variations or risks in order to minimize the impact to achieving the plan.

Designed, implemented and maintained an enterprise wide area network that integrated frame relay, DSL, ATM, wireless 802.11, fiber optics and commercial phones. This network spanned multiple LATA’s and supported thousands of users. This was accomplished through the use of integrated multi-vendor solutions.

Developed and installed multiple local and wide area networks for our customers in the area. Also implemented an in-house and on-site training program for hundreds of users.

Manage the design and implementation of a wireless network that covered multiple counties and supplied 10meg data to rural Ohio. This network involved raising and supporting 6 cell tower sites and supported over 400 users and spanned 360 square miles.

Project Manager on the development and hosting of over 300 commercial websites, consisting of ASP, XML, HTML, JAVA, PERL, COM, ActiveX and .NET. Maintained hosting services for over 2000 users on a IIS MS 2000 Advanced Server. Integrated Web Services with on-line SQL and MS access databases.

Developed commercial off the shelf software using Agile Modeling, Rational Unified Process RUP and object oriented programming; The In-Touch Journal, CatTrax, Base Locator, and Q4 Project Management. 

Managed the full SDLC of the 8 year development of the In-Touch Call Center.  The final version of this application was developed in an integrated .NET environment.  Using a MS SQL database connected with a desktop program written in VB.Net and a Portal application written in .Net we were able to supply full service process using secured access to web services.

Managed the 5 year development from conception to just short of product release of the e-ContactMaker program.  This program was developed as a commercial and service based application.  The e-ContactMaker program allowed users to manage their e-mail marketing efforts.  Using ActiveX and Com objects developed in C and C# integrated within VB.Net the developed application was able to insure the optimized performance of the system by sensing the processor and bandwidth availability.  Product used an automatic version check that notified users of new updates that quickly installed them when the user asked.  It also used an encryption key that insured that only the authorized e-mail address was using the product and had not been shutdown for SPAM abuses.

Managed the Web Enhanced ToolS (WebETs) Content Management programs using a .NET framework to develop Web Services, Com objects and desktop interfaces.  These programs were designed to allow users to easily configure special website capabilities for use on their own websites.  Utilization of these WebETs users got the power of a SQL database engine integrated with web services without requiring licensing and maintenance.

Member of the MSDN.  Installed and configured SharePoint Portal, Microsoft Commerce and Content , Host Integration, SQL, BizTalk, Identity Integration and Exchange server.  Managed a team that installed and maintained a server farm that consisted of servers for POP3, SMTP, MX, spam filtering, radius, SQL, chat, video, gaming, IIS web hosting, virus, firewall, accounting, proxy, and network monitoring. Used NT4.0, MS2000 AS, and Linux as the OS for the server platforms.

Operated a 24/7 help desk and 4 computer sales / repair stores in the area. Called on by many clients to troubleshoot and repair their network and IT problems.